Delivery times :
We ensure delivery within 3 to 5 working days from the date of placing the order.
I have not received my parcel or it has not arrived within the time limit indicated:
If you have not yet received your package within the delivery time indicated, you can check the tracking of your order via the Chronopost website.
To do this, go to the Chronopost website and check the progress of your parcel delivery using your tracking number, which you can find in the e-mail you received from Chronopost.
Need more help? Our Customer Service is available on +33 4 57 41 14 30 or via the Contact Form by choosing the subject “Purchase & Shop” in the drop-down list.
My package arrived in bad condition and the product is damaged:
If you notice that the parcel is damaged or in poor condition on delivery, do not accept it from the delivery person or the relay point and contact Customer Service on +33 4 57 41 14 30 or via the Contact Form by choosing the subject “Purchase & Shop” in the drop-down list.
If you have already accepted the parcel, do not use your damaged product and contact us quickly via the Contact Form by choosing in the drop-down list the subject “Purchase & Shop”. We invite you to attach photos of the damaged package or product to your message.