SupportMotoMy accountHow to cancel your track option?

How to cancel your track option?

The track option can be subscribed in addition to an In&box Membership (Revolution Formula or Classic Formula).

If you have subscribed to the monthly track option (8 € / month) or the yearly track option (25 € / year), you can still cancel your track option without canceling your membership. However, your subscription can only be cancelled at the end of your commitment period. Therefore, you will not benefit from a refund if you are cancelling your subscription before your option next deduction.

For example, if you subscribed to the yearly track option on 2020/01/21, your option will be renewed on 2021/01/21. Therefore, in order to validate your cancellation, you must notify your intention to cancel before 01/21/2021.

To cancel your subscription, you just need to notify your decision: through the contact form on our website by indicating on the subject “Cancellation” ou “Suspension”. 

Your cancellation will be effective as soon as on the date of receipt of your email by our customer service.

If you want to subscribe again at the track option, you can do this directly from your user area:

  • Log in to your user account
  • Click on “My membership”
  • Click on “Add the track option”
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