Airbag system compatibility with a motorcycle jacket
How to reactivate my airbag system after inflation?
Wi-Fi configuration on my In&box
How can we help you ?
Activating my In&box
Activating your In&box via the mobile app « My In&box » : creating your user account and pairing your In&box to your account.
After an inflation, the airbag system is reusable. You simply need to replace the inflator (gas generator) and to follow the after-inflation process hereunder in order to make sure that your airbag system is not damaged.
Airbag system compatibility with accessories (Backpack, Heated & Cooling Gear , Backpad, Chestpad, Neckbrace, etc…)
The total weight of the backpack must not exceed 8kg and it must be worn on the user's back. The use of abdominal and chest straps is not permitted. When pulling the shoulder straps forward, there must be a distance of 10 cm between them and the front of the shoulder.
Airbag system compatibility with outer layers (Jackets, Suits, etc…)
The In&motion airbag system has been conceived to be worn a motorcycle jacket. How to be sure that my airbag product is compatible to my motorcycle jacket then?
Can I pair two different In&box to the same user account?
For now, it is not possible to pair 2 In&box to the same user account. Each system is paired to a user account and one e-mail address.Therefore, you need to create a new account for the second In&box with a different e-mail address and subscribe to a membership thanks to this new account. Once this process done, you will be able to pair your In&box to this new account through the mobile app.
Can I use an intercom while using the emergency call?
You can use a connected Bluetooth intercom (music, calls, etc.). In case of an accident and airbag inflation, the alert will be launched and the alarm will sound on the standard audio output of the intercom.
Cancel my membership
You can cancel your membership if you have subscribed to the Revolution offer. If you wish to cancel your monthly or annual Revolution membership, this is possible at the end of your commitment period (1 year for annual Revolution membership, 1 month for monthly Revolution membership).
Change my membership
You subscribed to an In&motion membership but would like to change your formula? For now, you simply need to notify us by e-mail to firstname.lastname@example.org with your request and the new formula you would like to subscribe to.
Change my password
If you can no longer find your password, simply go to the "Moto Membership" website page or to the “My In&box” application’s home screen and click on "Forgotten password".
Changing my bank details
Your credit card changed or expired? You can go to your personal account area on our website in the tab "My account" > "Personal details and Billing" > "Method of payment" and simply change your banking details.
Charging and battery life
Battery life is estimated at 30 hours of continuous riding. The charging time is around 2 or 3 hours.
Configuring my Wi-Fi access point
This step allows the In&box to automatically connect to a WIFI network when it is charging. This connection is used to automatically download updates.
The data collected contribute to the continuous improvement of our detection systems as well as to the improvement and personalization of your customer experience with the various In&motion interfaces such as our website or mobile applications.
Declaration of conformity
Delivery times, package tracking and procedure in case of damaged packages.
Does my In&box need to be connected to my mobile app during my ride?
The In&box is totally independent and autonomous. It therefore does not need to be connected to the application to be able to detect your movements and trigger the inflation of the airbag. The application is used to activate your In&box and view your dashboard but your In&box can work even if you don’t install the application.
Does the airbag system deflate after an inflation?
For safety reasons, the In&motion airbag system was conceived to stay inflated all along the fall in order to protect you in case of multiple collision (obstacle, vehicule, ...). Even if the pressure will lower few minutes after the inflation, you will need to remove the inflator in order to empty all the air from the airbag.
Download my In&box updates (update version lower than 5.3.0)
Be informed on an update availability and automatically download the latest updates on your In&box
Downloading new updates via my In&box mobile app (from version 5.3.0)
First use of my airbag product
You've just bought an airbag product integrating the In&motion airbag system? Here are the few steps to follow before the first use.
General Terms and Conditions of the In&box Sales and Leasing
Help – My In&box does not work properly
An issue with your In&box? Un problème avec votre In&box ? Check this article to find the solution quickly! In case of doubt or if the problem persists, contact our customer service!
How can I change my airbag product size?
If you've bought an airbag product but the size does not fit you, you simply need to go to your reseller store in order to check if you can change your product with the correct size.
How can I choose the right size?
Selecting the right size of airbag product to benefit from the best comfort and protection.
How can I find my invoices?
You can access to all your invoices on your personal account area online. You just need to go to your user account on our website in the tab "My account" > "Personal details and billing" > "Invoices"
How does the In&box work?
How to cancel your options (Track or Adventure)?
Whether you have chosen to subscribe to a monthly option (8 € / month) or a yearly option (25 € / year), you can still cancel your options without canceling your membership.
How to get a new detection mode? (Track or Adventure option)
As the types of riding are different on the road, on track (circuit) and off-road, it is essential to adapt to each use to guarantee optimal detection of falls and accidents.
How to switch mode?
Once the track and/or Adventure option has been purchased, you can, thanks to the "My In&box" mobile application, change the detection mode according to your practice to be optimally protected.
Use of your In&box, different functions to turn it on or off and Lighting code.
In&box updates – Release notes
Last update on August 26, 2022.
In&motion airbag technology – How does it work?
In&motion referrals: what if your friends go for the airbag?
A few words on the inflator also called gas generator:
Inflator recharge leaflet
Is my In&box waterproof?
The In&box can be used in rainy weather provided it is properly inserted into the vest and worn under a motorcycle jacket. However, it was not designed to be submerged.
Maintenance of my airbag product
Recommendations for your airbag product maintenance.
Managing my user account
Access your personal user area in order to manage your user account. In order to access your user account, you simply need to connect to our website with your login (e-mail address) and password created during your subscription.
Manual activation procedure of my In&box
If you do not have a compatible phone with the mobile app « My In&box », you can activate your In&box by following the manual procedure on your computer.
Manual procedure for configuring my Wi-Fi access point
If you do not have a compatible phone with the mobile app « My In&box », you can still configure your Wi-Fi access point on your In&box by following the manual procedure on your computer.
Membership – How does it work?
How to get an airbag product integrating the In&motion technology thanks to the In&motion Membership.
Memberships and formulas In&motion
Description of In&motion memberships and formulas.
Mobile App “My In&box”
« My In&box » mobile app functionalities and how to download it
Option to buy the In&box after 3 years of rental
Purchase a second-hand airbag system
It’s easy to purchase a second-hand airbag product from a third party. However, this is only possible for the In&box if the seller has chosen the Regular offer (i.e. the In&box has been purchased).
Suspend my membership
If you want to take the bike off the road for a period but you don't want to cancel, you now have the option to pause your monthly Revolution membership during the months you are not riding.
Synchronizing my In&box
Synchronizing your In&box is an important step for several reasons. Firstly, the updates available will automatically be uploaded to your In&box at the beginning of the synchronization procedure.
The racing suits compatible with the In&motion airbag system
The In&motion airbag system is not compatible with all the suits.
Traveling with my airbag product
It is of course possible to travel with your In&motion airbag system! Warning, make sure to turn off your airbag system when using any other transportation or when the airbag product is not being worn (topcase for example)!
Use of my airbag product for another activity
The airbag system should not be used for any other application that is not indicated in the user manual of your airbag product.
Use on track/circuit
Use of the In&motion airbag system on track (regulated closed circuit).
User Manual In&box
Download here the latest version of the In&box user manual.
Using the adventure mode
Adventure mode is designed for Trail, Leisure Enduro, Cross-Country Rally practice on drivable paths.
What are the differences between the Street, the Track and the Adventure mode?
As the types of driving are different on track (circuit), on road and off-road, we have developed three detection modes that adapt to your practice. Your protection is thus optimal in each discipline. So be sure to activate the correct mode!
When does my subscription start?
Subscription starts as soon as you subscribe to the offer. The payment will be debited on the anniversary date of your membership (the same day of your subscription).
Where to buy the products equipped with the In&motion airbag system ?
The In&motion airbag system was conceived to be integrated in our partner brands products. Therefore, our partners commercialize and distribute the airbag products integration the In&motion technology.
Will it be possible to opt out of certain offers?
The commitment depends on the formula you subscribed to: for the monthly formula, you committed to one month (renewable) and for the annual formula, you committed to one year.
As a consumer, you have a right of withdrawal without any reason within fourteen (14) days of an In&motion membership subscription subject to send us back your In&box within this period.
Withdrawal form (PDF)